Should I dispute a credit card charge for television service for my father who has since entered a nursing home?
This has to do with TV service for my father; contract signed 12/09 and he entered nursing home in 01/10 due to health. Sent proof of residency to the company and asked them to cancel his contract without penalty. Nursing home wouldn't allow him to hang satellite on their building. He was enrolled in autopay. Company charged his credit card a $380 cancellation fee; should we dispute? Do not want to hurt credit score but sure don't want to pay? If we do not dispute, they will have their money and we will never even have a chance to get it back.
What did the contract say? What were its terms for cancellation, refund, etc.? If the contract allowed the buyer a period of time to cancel w/out penalty, and your father acted within that time period, he should not have to pay. On the other hand, if the contract did not allow a cancellation or stated that the $380 fee was chargeable no matter what once the contract was signed, it would seem your father has to pay it--he signed the contract on 12/09 and, from what your write, did not try to cancel until sometime in or after 1/10. Once a contract is signed it is binding (unless you are prepared to argue--and possibly prove--diminshed mental capacity on your father's part, which might void the contract), so you need to look to its terms.