Is there any legal action I can take against an issuer of debit cards?

Question Details: On 11/1/13 I made a purchase of $116 using 2 separate debit cards to Cinema Now. I had purchased 8 movies to stream to my TV. I was unable to get the movies to sync with my Netgear device. After multiple calls to tech supports I requested my money back as I was never able to use the service. After a week of daily calls they said we'd have our money back on the 8th. When I didn't get my refund by the 11th I made another call and was told I would get my refund the next day. It's now been almost 3 weeks and I still have not gotten the refund they keep promising.

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