How can I get a bill collector tostart sending my account statements on a repayment plan that we set up?
Question Details: A collection agency has one of my student loans. About 7 months ago I entered in an agreement to pay them monthly, which I have been doing, on time. They promised me that monthly they would send me something in the mail reflecting the payments I've made and an account balance, so I could see how my payments have been applied. I have recieved nothing from them, and am starting to get concerned that my payments are going into thin air. They seem to be giving me the run around. What can I do to make them send me this information?
The best way to get the collections company to honor the agreemnt that it has with you is to send a letter to it certified mail return receipt requested mandating that it adhere to the terms and conditions of reflecting debits to the outstanding amount owed. Keep a copy of the letter for future use and need. In the interim, make copies of all checks sent for the monthly pay down of your obligation.