How can I get a bill collector tostart sending my account statements on a repayment plan that we set up?

Question Details: A collection agency has one of my student loans. About 7 months ago I entered in an agreement to pay them monthly, which I have been doing, on time. They promised me that monthly they would send me something in the mail reflecting the payments I've made and an account balance, so I could see how my payments have been applied. I have recieved nothing from them, and am starting to get concerned that my payments are going into thin air. They seem to be giving me the run around. What can I do to make them send me this information?

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