How can I get a bill collector tostart sending my account statements on a repayment plan that we set up?

Question Details: A collection agency has one of my student loans. About 7 months ago I entered in an agreement to pay them monthly, which I have been doing, on time. They promised me that monthly they would send me something in the mail reflecting the payments I've made and an account balance, so I could see how my payments have been applied. I have recieved nothing from them, and am starting to get concerned that my payments are going into thin air. They seem to be giving me the run around. What can I do to make them send me this information?

IMPORTANT NOTICE: The Answer(s) provided above are for general information only. The attorney providing the answer was not serving as the attorney for the person submitting the question or in any attorney-client relationship with such person. Laws may vary from state to state, and sometimes change. Tiny variations in the facts, or a fact not set forth in a question, often can change a legal outcome or an attorney's conclusion. Although AttorneyPages.com has verified the attorney was admitted to practice law in at least one jurisdiction, he or she may not be authorized to practice law in the jurisdiction referred to in the question, nor is he or she necessarily experienced in the area of the law involved. Unlike the information in the Answer(s) above, upon which you should NOT rely, for personal advice you can rely upon we suggest you go to AttorneyPages.com and retain an attorney to represent you.