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I hired a catered for 2 events on the same day but she did not deliver what was promised, how can I fairly settle with her?

Question Details: She was 2.5 hours late to the 1st and did not have all the food promised. She arrived at the second event with food trays that were store bought in addition to what she prepared but not what was requested on the menu and did not serve the guest. She was paid with a cashier's check the day before the event. She said she could not cash it because it was made out to the business and not her. We never discussed when final payment was due. I have cancelled the cashier's check. How can I fairly settle with her? She feels entitled to the entire balance due although she did not deliver what was promised on her end.

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