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How to collect money from a client?

Question Details: We have a business and customer ordered a merchandise and gave us the credit or debit card to secure the payment. We processed and got paid but in one month later customer cal the bank and told them that she has no knowledge of ordering and receiving it. Over the conversation, she has admitted that she has received the merchandise and she will go to the bank and settle the dispute. The has withdraw $136.90 from our bank and dispute was on her favorite. How do I file a lawsuit to reclaim our money?

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