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If a no return policy is not clearly stated, can it be enforced?

Question Details: We bought a new top off the line mattress but my wife now hates it. The offer an exchange program after 30 days and will allow you to get a different mattress for a small fee but the problem is all the others they sell are either lesser quality or are memory or latex foam which are not suitable. My wife has had recent hip and knee surgeries and finds this bed too uncomfortable period! We wanted our money back but were told the don't do refunds on mattresses this mattress cost us $2300 and is only 2 1/2 weeks old. No where, and I mean no where, on the paperwork does it state you can't return it. I could understand if it was soiled or damaged. If they had a bed that fit our needs I'd have no problem just swapping it.

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