What to do if a client signed a contract stating that her deposit for services event planning was non-refundable but now wants a refund?
Question Details: She and her partner terminated their contract 3 months ago and just contacted me 24 hours ago saying that they wanted to be reimbursed for their deposit. All parties signed that contract and the terms are stated clearly. Am I obligated at all to return any money?
No, you are not obligated to return any money
1 As a general matter, refunds are not required, including of deposits, if the customer terminates the agreement with no fault of the vendor.
2 A contract term that deposita are non-refundable is legal and enforceable.
So there are two reasons you do not need to provide a refund.
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