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When is asking for pain and suffering appropriate?

Question Details: My son had a medical situation during practice at his school over the summer. He was participating in both summer works for basketball and football with about 30 minutes in between the 2 activities. After the last workout for the day he collapsed on the floor with major cramping. No trained medical staff was on duty and the coaches had no clue what to do. They tried pinching out the cramps, water, Gatorade but nothing helped. Long story short, after about 45 minutes they notified me. I got off work to take him to get medical treatment. My neighbor who is a nurse was picking up her son and mine that day was outside waiting on him and did know that he was in such pain. She went into the locker to check on him and immediately told them to call paramedics as the cramps was moving up his side they started in his legs. He was taken to the hospital with a 3 day stay for rhabdomyolysis. The school's athletic director and football head coach both assured me the bills would be taken care of. Now a year later bills haven't been paid. I've been back and worth with district office and the insurance that they provide only paid about $400 on an almost $10,000 bill. Once I started taking about getting a lawyer, I was told about a secondary policy they have. They have now agreed to pay the balance of what's left my insurance paid a huge part. They have not mentioned pain and suffering for my son or myself. He was demotted and lost his starting position after this incident.

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