What should I do if my insurance company has made a clerical error but is not fixing it?

Question Details: I got health insurance through my work back 4 months ago. Every month since then I have had issues getting my prescription medications. Since last month, my pharmacy reports that my coverage ended in January and can't bill my insurance. Every time this has happened, I called the insurance company and was told thatthere is a clerical error that "should be fixed tomorrow". When I follow up with my pharmacy the next day, the same error persists and I have never gotten a follow-up e-mail about the issues. Since the medication that I need for my wife is critical for her daily functioning, I have had to resort to using a discount card program to get the medications each month. This process keeps repeating. What should I do if my insurance company has confirmed that there is a clerical error but continues to do nothing about it? I'm paying my expensive premium, however I'm not being covered for what I need and there seems to be nothing I can do about it.

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