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What is considered a deceptive loan practice?

Question Details: I recently was approved for a home equity line of credit. When we were approved they said the loan will take 7-10 days. Unfortunately, we did not receive the loan in that time frame. We started making changes and getting things in order to receive the loan. By not getting the loan in the time frame they told us we had to put things on credit. Which made are debt to income ratio higher. The credit union took so long with the paperwork for the loan that they had to pull our credit again. Which ended up being a 4 difference from when we began. The credit union said we may not be able to receive the loan because of our debt to income ratio. Would this be considered deceptive practices? We received an email a couple weeks after starting the process saying we are approved for a home equity line of credit with a limit of $62,505. We have thought since they said we are approved that we were getting the loan.

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