If my corporation does business with Amazon under a seller contract, can I still sue the company for unfair/unethical business practices?
Question Details: Amazon has a lengthy history of treating their sellers very poorly. My corporation has been selling on Amazon for over four years, and we have done well over 3 million in sales in that time frame. On Amazon, buyers are able to file "A to Z claims" for whatever reason they personally feel is important. If a buyer is simply "unhappy with the product", Amazon immediately takes money out of the seller's account for a refund. If an A to Z claim is wrongfully placed and the seller is able to defend his company and the A to Z claim is removed, this claim still remains on the seller's account. If you get enough A to Z claims in a certain period of time, your selling privileges will be removed. My company has also ran into the issue of buyers filing A to Z claims for 'not receiving the product' when the package was delivered and signed for. Then, Amazon takes our money for this product and refunds the customer. Therefore, the customer gets away with scamming the company and gets to keep the money and the product, while our corporation now has no product or money. Amazon is simply treating the sellers that are crucial to their company's success very poorly. Many small businesses have filed bankruptcy under circumstances that are completely out of their hands. That is Amazon removes seller privileges from a company even though the company is practicing fair and ethical business with Amazon customers but the customer wants to scam their way into a free product.
The law does not enforce fairness or ethics; it enforces the terms of contracts. If Amazon is abiding by the terms of the seller's contract, you have no recourse against them; only if they are breaching the contract could you sue. If you don't like how someone else does business, your option is to stop doing business with them (i.e. stop selling through or with Amazon). And remember: there is no legal right to do business with or sell through Amazon (or with or through any other company): they do not have to accommodate how their sellers want to do business, and again, sellers who don't like Amazon's practices only have one real option--to not work with Amazon.