The mother of a contracted client wants a refund, should I be speaking with her or dealing directly with the contracted client?

Question Details: The mother paid for the services and wants the money back due to her claim that we did not do a good job. We have not heard from the bride, who is not a minor, and the contract was signed by her. The mother is placing a lot of pressure on us. Should I discontinue speaking with her and contact the bride directly?

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