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How to remove negative online comments about our business?

Question Details: A customer has posted a lie about our company online. Installation per his direction he found that it was not what he wanted. He then went to paypal for a refund almost 90 days after when told there are no refunds on special ordered items. He was not able to return the item and paypal dropped his awarded refund. The installation is how all contractors install generators. Had he directed a different installation he would have had the higher price quote, as all other estimates were above the $6500 that we quoted. He still has not paid the bill in full. With the comment he has left our business is losing revenue, wages for employees and future employees and is causing harm declaring installation was improper. If that were true the state would pull our bond and have a contractor correct all deficiencies.

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