Is a company liable if something falls off their truck and does damage to my car?

Question Details: A dustpan fell off of the back of a company truck and struck my car, causing damages. This happened about 3 months ago. I was unable to see more than the truck, as he exited shortly after. The company has stopped responding to my emails. I sent them pictures and statements, several of them, and spoke to several people. It took a month before the correct person even reached out to me. They kept passing me around to different departments, and "losing" my emails. Finally, I spoke to someone in claims, then her supervisor. She has now stopped responding to my emails. What course of action can I take and do they even have liability on this?

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