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How to contest a denied claim because the insurer cannot contact their insured?

Question Details: I was recently rear-ended by another driver. I have filed a claim with the other driver's insurance and provided photos of both my and the other vehicle who hit me, as well as an eyewitness contact and police report. The other driver's insurance adjuster is telling me that they cannot contact their driver and will most likely deny liability and the claim. I assumed all the information I provided would enable them to make a conclusion of liability independent of them being able to talk to their driver. If my claim is denied what should be my next step to ensure I receive payment?

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