Do I have a case if a medical tech hurt my mother's arm?

Question Details: My mother who is 82 years old went for a mammogram the other day. She is a breast cancer survivor of 30 years. About 1 year ago, she had rotator cuff surgery. When she went for her mammogram she told the tech that she could not lift her arm very high because of the surgery. The tech then grabbed her arm and forced her arm above her head. She now is in extreme pain, saying that it feels dislocated and that the pain is more severe than before her surgery. What actions we can take?

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