What are my right if my car was hit while it was parked in a paid parking lot?

Question Details: I have parked my car in a paid parking lot for 5 days. When I returned back to pick up my car, I found that my car was damaged near back door. I checked the parking lot representative available there and called police as well. The police filed a report for the incident with all available details and also I got a detailed paper from that representative and he asked me to call the manager next day to know the claim process. It has been 25 days for the incident and I have called them at least 50 times but the manager is not responding. Every time I call them, they say that the manager is not in the office. What are my options to get the car fixed.? Should I look for some legal help?

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