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Can we get a refund from a web designer who did not their complete work?

Question Details: We hired an agency to work on both a website and marketing and branding package. The designer sent us 4 separate SOW and no SOW was ever signed or fully agreed upon. We've approached her several times about her lack of ability and time to complete deliverables. We terminated her and are asking for a refund. She has now sent over more invoices for hourly work though her SOW proposes a monthly retainer. We've paid her for 2 months and a deposit for a web site. Can we get a refund?

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