Can my insurer ask for anything they want and must I comply?

Question Details: I was robbed last year. My insurance company wants cell and bank records for 2 years ago, however I didn't even have them at that time. They refuse to move forward with my claim until I submit these documents. I feel that my cell and bank records have nothing to do wirh my being robbed. I am homeless because of this and been for almost a year. They won't even tell me why I'm being investigated.

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