Can my employer refuse to comply with a retirement cash out form?

Question Details: I have recently left an employer and received severance and retirement cash out. In order to receive my retirement cash out, I had to fill out a packet. Within the packet was a requirement to have my spouse sign that I was receiving cash out and have it notarized. It stated both my spouse and notary signatures had to be on the same date. This was done. Additionally, the last page of the packet stated I had to sign in front of a witness and get the witness signature, with these signatures on the same date. I have done this and submitted the packet. My former employer is now stating they cannot action the request of cash out because the date that my witness and I signed are after the date that my spouse and notary signed by 7 days. It does not state anywhere in the document that the 4 signatures have to be on the same date. When I asked about this they said they knew but that they wanted it that way anyway. Can they force me to redo the packet and delay my cash out?

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