Can an online company refuse to honor a mutual agreement with a price quote guaranteed?
Question Details: I had contacted by a dot.com site to sell my old DVD's online. This site makes several false and misleading claims on their website including a price quote guarantee. I had cleaned each DVD and about quater of the DVD's had never even been opened. I completed my order printed out the free shipping label and order summary and dropped off at a Fedex site. The site agreed to pay $95.00 for the DVD's that I was sending. I have the order confimation saved. So I sent them, however, after 6 days without any status change or updates (which they claim that you will receive) I decided to call the phone number on the website to find out what was going on. After periodically calling throughout the whole day without any response besides an automated voice telling you to leave a message and they will get back to you in less than 24 hours I sent the company an email pointing out all the things they had lied about including the live customer supporti still have not spoke to a single person. They then sent me an email stating they had cancled my order for a variety of reasons, including that the DVD's had a bad smell or were dirty which is also untrue. I still have received no payment. What can I do?
You may be able to sue the company for breach of contract in small claims court; however, if the company is out of state, your state may or may not have restrictions on the type of small claims case that can be filed against a party in another state. It would be advisable to discuss this with your small claims court advisor.