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Can a ticketing website be held accountable for hacking?

Question Details: About 3 days ago, I received an email saying that my concert ticket I had already paid for is now cancelled when I had no intention of cancelling it. About less than 30 minutes before this I was getting emails about resetting my password which was suspicious enough which is why I changed my password and logged in to check if my ticket was still there which it was. The website has not sent me any response to all my emails regarding this security problem that should have been their priority. It is also important to add that this is happening to other people but the only solution that was given out is to contact the "cyber police". I feel that there should have been a system protocol for hacking situations like these because the consumers end up suffering the consequences. I already spent money buying a plane ticket to Korea and accommodation for the purpose of going to the concert and now I have no concert to go to.

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