Can a car insurer take money back after admitting to its client being at fault?

Question Details: My granddaughter was involved in car accident with a lady. Her insurance company contacted her and said that she was at fault. Gave us name of car place to have car taken to and it said that it was not fixable and it sent her a check and asked us to send in title for car. Now it has taken the money back saying they don't have todo anything but pay deductible on car. What can we do?

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