Do you have to provide an insurance company with your bank and phone records?
Question Details: My vehicle was stolen out of my driveway in a thought to be safe neighborhood. It was missing for about a month. All keys and statements pertaining to my income and police report have been sent to my insurer to review. My vehicle, per the police, was found at a "dope motel". It is torn up and has had 2,000 miles put on it in a month. The insurance company sent me a quote for the damages. I said I will absolutely not take this offer. Needless to say I was not happy was the offer the adjuster gave me. So they sent my case to an investigator. I have been compliant with the statement and now she is asking for bank statements, phone records and they have increased my yearly rates. Do I have to give her my bank statements I signed a notarized document stating that everything was up to date and my income information. She called and left me a voicemail stating that the report for police stated no leads. She was calling the dealership where my vehicle was purchased from to obtain the number of keys purchased. She stated if I wasn't compliant they could cancel my claim.
An insurer will not pay and does not need to pay if they believe there is something irregular about a claim, such as if they think it overstated or that someone arranged for the theft or damage. Clearly, there is something here that they find suspicious and they are investigating, as is their right. If you do not cooperate with their investigation, they can refuse to pay your claim. Your recourse then would be to sue the insurer for "breach of contract"--for not paying when, under the facts and terms of the policy, they should. If you can prove in court that there is nothing irregular and they should pay, you can get a court order requiring them ti do so. Of course, during the lawsuit they will be legally able to get the same information they are requesting now, so you may wish to provide it, to see if it will satisfy them and you can avoid a lawsuit.