Are there other avenues I can take to obtain answers and ensure the claim process unfolds as it should?

Question Details: I was hit by an on duty UBER driver on his phone who failed to turn left with his left signal on while in the left turn lane. He continued straight and side swiped my vehicle as well as pushed me up on to a curb. He was issued a ticket on site. This was reported over a month ago. No drugs or alcohol were involved. His insurance company which is the same as mine, specifically the adjuster, is giving me the run-around and is withholding details and dead lines regarding compensation and getting my vehicle fixed. The adjuster keeps recommending I use my coverage to file for the repair during their investigation which I refuse to do, it seems unnecessary and fishy. More over, I do not have the capital to cover my deductible which the cost of the repairs to my vehicle would certainly require all of. There is no one assigned within the insurance company to look out for my best interests and every time I try to get any info, I get stone walled. I am hoping there is another route I can take to yield better results and answers.

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