Am I required to pay an invoice for services that were incurred through a misunderstanding?
Question Details: Charges were incurred through the fault of the vendor for $70. At best, it was a misunderstanding. I agreed to pay for a portion of it but they insisted that the $70 be on the invoice. So I short paid the invoice. They have since sent me a number of emails and calls about the short paid invoice. Now they're threatening a Better Business Bureau report and will start applying interest to the $70 on the 1st of next month. Do I have any recourse here?
Did you get and retain the benefit of the services? And did you have any chance to stop the services from being provided, or did you accept them? If you accepted services and received the benefit of them, then you would owe the money for them under the theory of "unjust enrichment": people or businesses are not allowed to accept and retain goods or services which they know were only provided for compensation without actually paying for them.
If you had no chance to prevent them from providing the services, then you did no thing wrong and legally are not obligated to pay: others cannot make you pay them by unilaterally doing things without your knowledge. It's only when you could have refused the services but did not, therefore consenting to them and accepting them, that you have to pay.
If may well be the case that you are not legally obligated to pay, if you only became aware of the services after they were already incurred and could not as a practical matter then return them.
But even if not legally obligated to pay, is it worth having to deal with negative reviews or reports, or possibly getting involved in litigation (e.g. if you have to bring a legal action against them to make them withdraw any negative reports or statements) over $70? Or, since you already partially paid the invoice, for less than $70? Sometimes, even when you are in the right, the wise thing to do is to pay.