What to do about a personal injury from an auto accident?

Question Details: We were involved in a rear-end collision about 1 1/2 years ago. We were hit while stopped to yield at a round about. My granddaughter were taken to hospital by ambulance. Both told we had a serious whiplash. We had nothing but trouble with his insurance. My insurance company was handling things pertaining to our bills then going to deal with the other insurance company as that company would not return our calls. The issue is I've been trying to get them to settle for some time but my calls would not be returned as they never answered. Today I receive a return after 10 calls in past 30 days. Told me to go ahead and seek legal services, laughing out loud as he said it, when I said I felt $1500 wasn't fair. I tried calling a couple local attorneys who said I waited too long to call to get them to help. Is this true? Have I waited too long to get any help on This? I've attempted to call acceptance over and over since this happen. Did they drag this out to make sure we had to settle for what ever they wanted to give us. I'll never make this mistake again if I have this happen. Could you please advise me if I'm just out of luck?

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