Is a property management company required to give a renter a set of disclaimers or terms of service pertaining to their policy regarding security deposits?

Question Details: Whether they do or don't, do they have the right to arbitrarily determine the cost of replacement for a broken lamp without supplying a receipt to the renter? We broke lamp in vacation condo. I told the property management company when we returned keys. I expected to be charged a small fee to replace lamp, $25 or less, but they withheld $100. The broken lamp was the quality of a dollar store item. No terms of service or policy rules were provided before or after the vacation. The agent from the management company justifies the $100 because of the time involved to search for, purchase and replace the lamp. She balked when I asked to have a copy of the receipt for new lamps. Granted, this is for a small amount of money but it made me wonder what would happen if something major were to be damaged. How can a business arbitrarily choose an amount to withhold all or part of a security deposit? Why don't they have to provide legal information explaining the procedures followed if some/all of a security deposit is retained? How can they determine the repair/replacement without a receipt or an estimate for larger problems?

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