Who is responsible if the basement in my rental flooded and damaged my belongings?

Question Details:

My finished basement flooded and I lost a lot of property. I am the only one with a finished basement in the townhome I rent. I call right away and no one came, my renters insurance doesn't cover my flood damage, so since I called the maintenance and the people that own the property and no one came, are they now liable because of negligence? A lot of this could have been avoided if someone came but no one responded.

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